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  1. 1. Search
  2. 2. Item selection
  3. 3. Request
  4. 4. Check
  5. 5. Print

Exchange, return or defect claim

If you need a different size, want to return the goods or file a defect claim, this simple guide will help you complete the process.

Deadlines for submitting requests:

  • Standard exchange – Approximately 14 days after order delivery.
  • Extended exchange – either 40 days after delivery or after Christmas (until January 10) if you purchased the Extended exchange option with the goods.
  • Product claim – 2 years from receiving the goods.

1. Find your order

There are several ways to find the goods you have purchased or received from us.

A
B
Search by email

Search by email

Enter the email you used to order the goods. We will send you a link to continue your request.

E-mail:
C
Search by order number

Search by order number

Both numbers are listed on the delivery receipt in the frame under the customer's name, to the left. If you have thrown it away, you will also find your delivery receipt in the e-mail that you received when the order was shipped.

Order number:
Invoice number:
D
Search by Extended exchange period no.

Search by Extended exchange period no.

If you have purchased the "Extended period" with your goods, simply enter its number now. You can find it on the receipt.
(If you want to enter more than one item for processing, separate the numbers with a comma.)

Extended period no.: